Booking terms

1. Your booking

• Your booking is confirmed once you've paid in full and we've emailed you a confirmation with a booking reference. Sending an enquiry doesn't confirm a booking.
• While you're paying, we hold your time for a short while. If the payment doesn't go through in that time, the slot may go to someone else.
• The price is the one shown when you book. You pay by card, Apple Pay or Google Pay through Square.
• Escape Rooms and Blitz Arcade are for 1 to 4 players per booking. Each booking is for one escape room or one Blitz session.
• Friday to Sunday, Escape Room and Blitz bookings get £1 off for each extra player. This saving doesn't apply if you use a promo code.

2. Kids parties

• Kids parties are for 6 to 10 children, Friday to Sunday, and have the whole arena to themselves for the hour.
• A parent or guardian must stay for the whole party.

3. Cancelling and moving your booking

• Cancel at least 48 hours before your start time and we'll refund you in full to your card. You can do this from the link in your confirmation email.
• Want a different date or time instead? Contact us at least 48 hours before and we'll move your booking for free, if there's space.
• With less than 48 hours' notice, bookings are non-refundable. At our discretion, we may offer one alternative date, subject to availability, if you contact us before your start time.
• If you move to a date or time that costs more, you pay the difference. If it costs less, the difference isn't refunded.
• If we have to cancel, we'll offer you a new date or a full refund, whichever you prefer.

4. Arriving late

• Please arrive about 10 minutes early for your safety briefing. If you're late, your session still ends at the booked time.
• If you're running late, please contact us as soon as possible on 07311 193633.
• If you're more than 20 minutes late for an Escape Room or kids party, or more than 10 minutes late for a Blitz Arcade session, without letting us know, we may treat the booking as cancelled and no refund is due.

5. Promo codes and gift cards

• Promo codes must be entered when you book, before paying. They can't be added afterwards. Each code has its own limits, such as one use or an end date.
• Gift cards are bought in the arena and are valid for 12 months from the date of purchase. They can't be exchanged or refunded.

6. Safety

• Please follow our team's instructions at all times. Before you play, tell us about any health condition that could affect you in VR, for example epilepsy, pregnancy, a heart condition or serious motion sickness.
• Anyone under 16 must be with an adult.
• Some games have age ratings; for example, Mansion of Death is for ages 16 and over. We may choose a suitable game, or stop play, if we think it isn't safe.
• We can refuse or stop play for anyone who seems to be under the influence of alcohol or drugs, or who behaves in a way that puts people or equipment at risk. No refund is due in that case.

7. Equipment and damage

Please treat the equipment with care. If something is damaged on purpose, or by ignoring our instructions, we may charge the cost of repair or replacement.

8. CCTV

The arena has CCTV for everyone's safety and security. Our privacy policy explains how we use it.

9. Our responsibility to you

We're responsible for loss or damage that is a foreseeable result of our breaking these terms or not taking reasonable care. We don't limit our liability for death or personal injury caused by our negligence, or for anything else the law doesn't allow us to limit. Otherwise, our liability is limited to the price of your booking.

10. Your information

We use your details to manage your booking, as explained in our privacy policy.

11. The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Changes to these terms

If we change these terms, we'll update this page and the date at the top. Your booking follows the terms that applied when you booked.